|When I was in business school, I thought management was easy. Organizational behavior, business statistics, finance, HR policies – no problem. When I took my first real job as a manager at a fast food restaurant, my perspective changed quickly.Management tasks are indeed easy. What makes a traditional manager’s job difficult, IMHO, is dealing with uncertainty, irrational behavior and carrying the responsibility to press forward.I suspect these are common challenges for people anywhere, regardless of job status or position. But I bet managers and supervisors encounter these challenges more often.|
I think dealing with uncertainty becomes easier with experience, but it remains difficult and uncomfortable. A manager’s job is to eat uncertainty. I’ve came across three tips I like for dealing with uncertainty; they all require a little introspection.
1. Accept the Impact Bias: We tend to think future outcomes (good or bad) will have a greater effect than they actually have.
2. Accept the Risk/Reward Bias: We see all the things that could go wrong instead of focusing on the long-term.
3. Stay grounded.
One tip for dealing with irrational behavior is to remember that the person who is exhibiting the behavior may not be aware of doing so. It helps you, the manager, to think more clearly and be consistent. If the employee’s behavior is unwanted, make a note in your performance log. You can also coach the employee and communicate/clarify your expectations. Keep in mind that it’s possible you are the one acting irrationally.
Responsibility To Press Forward
Productivity consultants, time management courses, willpower and determination – I’m not sure what makes a person press forward, but it’s part of the job. You can’t just quit. Even in the midst of adversity; equipment failure, layoffs, personal drama, red ink – the show must go on. And forward, with focus on the future. Dan Pink has identified three elements of true motivation: autonomy, mastery, and purpose. I suppose that the ability to press forward comes natural as you become more connected to your organization, its values and people.
What do you think? What makes your job challenging? How do you overcome those challenges?
Thanks for managing!